Shipping Policy

You will be notified as soon as your order has been dispatched by Alanna Plekkenpol, typically within 3 working days.

Please allow an additional 7 working day lead time for personalised tiles.

Estimated Delivery from date of dispatch: Within Ireland: 1-3 days. Internationally: 5-12 days.

Return Policy

In the unfortunate event that you may wish to return an item we ask you to get in touch within 2 weeks of receiving the product. Once the return has been approved by us, the product must be sent back and received by us within 2 weeks from that date or we will be unable to accept it. Always contact us before returning a product at hello@alannaplekkenpol.com

Please note refunds are not possible on personalised tiles. Please check the spelling of your personalisation prior to submitting the order. If there are any amendments please email us at hello@alannaplekkenpol.com within 2 hours of placing the order. After this 2 hour window has passed the buyer will be responsible for the cost.

Damages

While we take the utmost care when wrapping your items for shipping, should you discover any damages please let us know within 3 days of arrival with a picture at hello@alannaplekkenpol.com.